Vernicea Davis

138 Blancharc Dr Rockwall, Texas 75032

469-463-5846 • Fashionismylife@live.com

Objective

● OBJECTIVE

● Over 15 successful yrs. in Customer Service and Technical Support Excellent telephone

communication skills, Friendly, Courteous and Articulate, Take pride in doing a job well done

Pleasant professional demeanor, Willing to learn. Have the Ability to interact with a broad customer

base. Understand the great value of Customers by listening and understanding the customer’s needs.

Very Instrumental in problem solving.

Key Qualifications

● Customer Service

● Technical Support

● Claims Assistant

Work Experience

Samsung USA

Level 2 Technical Support

Mar 2012 - Jan 2014

● Handled a very large volume of inbound customer service/technical support calls. Trouble Shoot

cellular devices and tablets to help customers find root cause of problem. Remote into customers

devices to reset hardware issues. Set Up "RMA" Repair so customers can send in their devices for

further evaluation.

Socialite PR And Marketing

Marketing Assistant

Oct 2006 - Feb 2012

● Handle Most Booking Information For R&B Recording Artist Ricco Barrino "Brother To American

Idol Winner Fantasia Barrino" Setup A Very Wide Range Of Meetings, Social Events And

Appearances.

1-800-Flowers.Com

Home Customer Service Agent

Jan 2009 - Nov 2011

● Handle a high volume of Inbound customer service calls. Processed orders with customers, check the

status of orders, provide customers with detailed information.

Education

Diploma

Lincoln High School

● Graduated with a 3.7 GPA

Wade Fashion Institute Of Dallas

Fashion Design And Marketing

● Attended Wade to further my education in fashion design and marketing.

References

Aug 2005

May 2012 - Dec 2012

Available upon request.